1. Understanding Your Driver Scorecard
Your Amazon Flex driver scorecard is a comprehensive measure of your delivery performance. It determines your access to blocks, priority scheduling, and ultimately your ability to continue working on the platform.
Standing Levels
- Fantastic: Highest tier - priority block access, more surge opportunities
- Great: Good standing - regular block access
- Fair: Below expectations - limited access to premium blocks
- At Risk: Warning status - deactivation risk if not improved
2. Key Performance Metrics
Your scorecard evaluates multiple aspects of your delivery performance.
Delivery Success Rate
Percentage of packages successfully delivered. Returns, undeliverables, and missing packages lower this score. Target: 98%+ success rate.
On-Time Delivery
Percentage delivered within the expected window. Late deliveries negatively impact this metric. Early completions are positive.
Reliability
Showing up for scheduled blocks. Forfeiting blocks, especially last-minute, significantly hurts this score.
Customer Feedback
Ratings and comments from customers. Delivery photo quality, package placement, and handling all contribute.
3. How Ratings Are Calculated
Amazon uses a rolling window of recent performance rather than lifetime statistics. This means recent deliveries have more impact than older ones.
- Performance is weighted toward most recent deliveries
- Typically evaluates last 500-2000 deliveries
- More recent blocks count more heavily
- Scores update regularly (often weekly)
- Seasonal adjustments may apply during peak periods
4. Maintaining Fantastic Status
Fantastic status provides the best block access and earning opportunities. Here's how to achieve and maintain it.
Best Practices
- Deliver every package if at all possible
- Take clear, well-lit delivery photos
- Follow customer delivery instructions precisely
- Never forfeit blocks within 45 minutes of start time
- Communicate proactively with customers when issues arise
- Protect packages from weather and damage
- Complete blocks on time or early
5. Common Rating Killers
Certain actions disproportionately damage your scorecard. Avoid these mistakes.
Major Negative Impacts
- DNR (Did Not Receive) complaints: Customers claiming packages weren't delivered
- Last-minute block forfeits: Under 45 minutes severely penalized
- Missing packages: Packages marked delivered but not received
- Late deliveries: Especially during time-sensitive windows
- Damaged packages: Customer reports of damaged goods
- Poor photo documentation: Unclear or missing delivery photos
6. Recovering from Poor Ratings
If your standing drops, focused effort can restore it over time.
- Identify what caused the drop (check activity/standing details)
- Focus on perfect execution for next 2-4 weeks
- Take smaller blocks if available to build positive deliveries
- Avoid high-risk routes (apartments, rural areas) temporarily
- Document every delivery thoroughly
- Contact support if ratings seem unfair
7. Photo Documentation Best Practices
Quality photos protect you from false DNR claims and demonstrate professionalism.
- Include house number visible in photo when possible
- Show package in relation to door/entrance
- Ensure image is clear and well-lit
- Capture unique identifying features of property
- Take photos before walking away
- Consider taking backup photos on personal phone
8. Handling Problem Deliveries
Some deliveries present challenges. How you handle them affects your ratings.
No Safe Location
Contact customer through app. Document attempts. Return package only as last resort.
Access Issues
Try multiple access methods. Contact customer. Leave at leasing office if permitted.
Aggressive Dogs
Safety first. Contact customer for alternative. Document situation if delivery not possible.
Wrong Address
Never deliver to obviously wrong address. Contact support for guidance.
9. Block Selection Strategy
Your block choices can affect your ratings. Strategic selection helps maintain high standing.
- Suburban routes often have higher success rates than urban
- Logistics routes typically easier than Prime Now
- Avoid unfamiliar areas until ratings stabilize
- Evening blocks may have more access issues
- Weather conditions affect delivery success
10. Understanding Deactivation
Deactivation is the ultimate consequence of poor performance. Understanding the process helps you avoid it.
Deactivation Warning Signs
- Drop to "At Risk" status
- Warning emails from Amazon
- Requests to review policies
- Reduced block visibility
If facing deactivation, you typically have appeal rights. Focus on demonstrating improvement and addressing specific issues Amazon identified.
11. Disputing Unfair Ratings
Sometimes ratings are affected by factors beyond your control. You can dispute unfair impacts.
- Contact driver support with specific examples
- Provide photo evidence of proper delivery
- Document external factors (weather, road closures)
- Request escalation to specialized team if needed
- Keep records of all support interactions
12. Frequently Asked Questions
What is a good Amazon Flex driver rating?
Fantastic is the highest rating, giving priority block access. Great is above average. Fair means improvement needed. At Risk means you're close to deactivation. Aim to maintain Fantastic through consistent delivery quality.
How is my Amazon Flex score calculated?
Your score is based on delivery success rate, on-time delivery percentage, customer feedback, and reliability (showing up for scheduled blocks). The exact algorithm isn't public, but these factors are the main components.
How long does it take to improve Amazon Flex standing?
Standing updates are based on rolling performance over recent deliveries. Consistent good performance over 2-4 weeks typically shows improvement. More recent deliveries are weighted more heavily.
What happens if my Amazon Flex rating drops?
Lower ratings reduce access to blocks, especially premium surge-priced blocks. At Risk status may lead to deactivation if issues continue. You'll receive warnings and opportunities to improve before termination.
Maintain Fantastic Status
Master your scorecard and unlock priority block access. Explore more guides to optimize your Amazon Flex career.
About Glen Meade
Founder of FlexDriverGuide and SideQuestHustle.com. I've spent years researching gig economy platforms and interviewing hundreds of drivers to bring you strategies that actually work. My goal is to help you maximize your earnings while avoiding common pitfalls.